The important stuff for BE Unlimited, BE Value and BE Pro customers.

What's this all about?

In a nutshell, the following list details all the uses of Be Un limited's ("Be") Internet services that we consider unacceptable - in other words, unfair usage. Be maintains and promotes a policy of fair and acceptable usage at all times, so please ensure that any use of Be's services, by yourself or anyone in your household (for Be unlimited members, Be lite and Be value members) or office (pro members), doesn't in any way contradict the restrictions listed below. You will also find your responsibilities to help keep our network secure listed at the end of this Fair and acceptable usage policy (the ‘Policy').

Please ensure that anyone using your account to access Be's Internet services agrees with this Policy and is aware of their obligations under it. This extends to your children or members of your household (for unlimited, lite or value members) or your employees or office workers (for pro members) or any one accessing the network through your home or office.

So what can Be's services not be used for?

  1. Unlawful, fraudulent, criminal or otherwise illegal activities
  2. Sending, receiving, publishing, posting, distributing, disseminating, encouraging the receipt of, uploading, downloading, recording, reviewing, streaming or using any material which is offensive, abusive, defamatory, indecent, obscene, unlawful, harassing or menacing or a breach of the copyright, trademark, intellectual property, confidence, privacy or any other rights of any person
  3. Commercial purposes (unless you are a Be value or Be unlimited member who is working from home as a sole trader in business on your own account or a pro member in which case see below for limits on certain types of commercial use)
  4. Sending or uploading unsolicited emails, advertising or promotional materials, offering to sell any goods or services, or conducting or forwarding surveys, contests or chain letters except that Be value or Be unlimited members working from home as a sole trader in business on their own account or pro members are permitted to send marketing communications in accordance with the Privacy and Electronic Communications Regulations 2003 if sent in batches of no more than fifty (50) emails at any time, each individual campaign being sent to no more than five hundred (500) recipients, with no more than five (5) campaigns per month
  5. Knowingly or negligently transmitting or uploading any electronic material (including, without limit, files that contain viruses, corrupted files, or any other similar software or programmes) which is known or likely to cause, interrupt, damage, destroy or limit the functionality of any computer software, hardware or telecommunications equipment owned by Be or any other Internet user or person
  6. Activities that invade another's privacy, cause annoyance, inconvenience or needless anxiety to any person
  7. Activities that are in breach of any other third party's rights, including downloading, installation or distribution of pirated software or other inappropriately licensed software, deletion of any author attributions, legal notices or proprietary designations or labels in any file that is uploaded, falsification of the origin or source of any software or other material
  8. Anything that may disrupt or interfere with Be's network or services or cause a host or the network to crash
  9. Launching "denial of service" attacks; "mailbombing" attacks; or "flooding" attacks against a host or network
  10. Granting access to your Be services to others not residing at (for unlimited, lite or value members) or located at (for pro members) the premises at which these Internet services are provided
  11. Making excessive use of, or placing unusual burdens on, the network, for example by sending or receiving large volumes of email or excessively large email attachments
  12. Circumventing the user authentication or security process of a host or network
  13. Creating, transmitting, storing or publishing any virus, Trojan, corrupting programme or corrupted data
  14. Monitoring or recording the actions of any person entitled to be in your home or business premises without their knowledge or any person or thing outside of your home or premises including, without limitation, any public highway or roadway or another person's home or business premises
  15. Collecting, streaming, distributing or accessing any material that you know, or reasonably should know, cannot be legally collected, streamed, distributed or accessed.

What about security?

You are responsible for ensuring that any member ID and/or password selected by you remain confidential so that the network cannot be used by any unauthorised person.

The member ID and/or password referred to include, but are not limited to, those controlling access to (a) any computer hardware systems or networks; (b) any computer software or applications; or (c) any other services accessed by you in the use of either of the above.

You shall not disclose any member ID or password to any third party, or use the same for any purpose connected with the improper use of the network including accessing or attempting to access other parts of the services for which you do not have access rights.

You are responsible for taking all reasonable steps necessary to prevent a third party obtaining access to the network.

You must immediately advise us if you become aware of any violation or suspected violation of these Security provisions.

What about usage by kids and others without you knowing?

No excuse. You are responsible for all uses made of Be's Internet services through your account (whether authorised or unauthorised) and for any breach of this Policy whether an unacceptable use occurs or is attempted, whether you knew or should have known about it, whether or not you carried out or attempted the unacceptable use alone, contributed to or acted with others or allowed any unacceptable use to occur by omission. You agree that Be are not responsible for any of your activities in using the network. Although the Internet is designed to appeal to a broad audience, it's your responsibility to determine whether any of the content accessed via Be's Internet service is appropriate for children or others in your household or office to view or use.

Anything else you should know?

Spam is evil. Be reserves the right to block any emails that have the characteristics of spam. You'll be contacted by Be if any emails sent by you are blocked for this reason. Any spamming activity may result in suspension or termination of your service at Be's option and sole discretion.

What about excessive network usage?

If it's felt that any Be member's Internet activities are so excessive that other members are detrimentally affected, Be may give the member generating the excessive web traffic a written warning (by email or otherwise). In extreme circumstances, should the levels of activity not immediately decrease after the warning, Be may terminate that member's services.

What about your 40GB monthly download limit on the BE Value package?

The BE Value package with 40GB monthly download limit was only available between 1 January and 30 April 2010.  If you took this with the monthly download limit, you are only entitled to download up to that limit each month after 30 June 2010. If you persistently download more than that amount we reserve the right to give you warning and then, if your usage does not immediately reduce to less than 40GB, move you onto an unlimited package. You will have to pay the increased package price for that package and will not be able to move back to the BE Value package.

What happens if the Policy is breached?

If any member's use of these services constitute a breach of this Policy, Be may, at its option and discretion, either give the member notice to stop the unacceptable use(s) or terminate that member's services (with or without notice as Be considers appropriate).

Be supports, and is a member of, the Internet Watch Foundation (IWF). The IWF is the UK hotline for the public to report potentially illegal website content relating to child abuse, together with material of an unlawful nature. For more information about the IWF and its services please visit

To report any illegal or unacceptable use of Be services, please send an email to

Last updated on 14.07.10