THE LEGAL BIT

The important stuff for BE Unlimited, BE Value and BE Pro customers.

WHO IS BE?

Be Un Limited has been bought by British Sky Broadcasting Limited and has been renamed Sky Home Communications Limited.

Our resisted address is Sky Home Communications Ltd
Registered No. 5262862 (England), Grant Way, Isleworth, Middlesex TW7 5QD Vat Registered No. 440 6274 67

Who is BE?

What information does this site collect?

No conspiracy theories here, I'm afraid. Be uses this site simply to collect personal information from people who have ordered our service, people who have asked to be notified when our ultra-fast broadband service becomes available to them and people who have agreed to receive more information from Be. By registering or placing an order on this site you consent to the collection, use and transfer of your information under the terms of this Privacy and cookie policy (the "Policy").

How is this information used?

The information collected on this site is used to send you relevant and timely information about Be's broadband services, to maintain your account, to obtain credit references, to provide you with service and billing information and updates, to respond to questions or queries you've sent us, to market and improve our services and the services of the O2 group of companies (to which we belong), to obtain your views and to generally provide you with information that makes our service more useful to you.

When is this information shared?

Very rarely and only as permitted by law. Your data will not be shared with, sold or distributed to any third parties, unless:

  • we have your consent to do so (either under this Policy or with your express consent from time to time)
  • we are required to do so by law
  • we believe it is necessary to protect the rights or property of Be, a customer or a member of the public
  • a third party is acting on our behalf (which may include third party service providers based in a jurisdiction which does not treat data as securely as the UK does)

Who has access to this information?

Only persons authorised by Be have access to your personal information, which is kept in a secure environment. You can contact us at any time either to obtain details of any personal information we are holding about you or to make changes to this information. If you need to access or change your personal information, simply contact info@beunlimited.co.uk, quoting your name and address and, if you are an existing member, your member ID. Please note that we will need to confirm your identity before providing you with details of any personal information we may hold about you.

How often will we contact you?

Fear not. We may send you relevant and timely information by email, phone, fax, post or SMS, but will not clog your inbox with emails or bombard you with calls, texts or letters. Be may contact you to maintain your account, to obtain credit references, to provide you with service and billing information and updates, to respond to questions or queries you've sent us, to market and improve our services and the services of the O2 group of companies (to which we belong), to obtain your views and to generally provide you with information that makes our service more useful to you.

You can at any time request not to receive further marketing communications from Be by sending an email to stop@beunlimited.co.uk.

What are cookies?

Cookies are used to help you get the most out of using the Internet. Find out what cookies are and what we do to protect your privacy.

Cookies – what are they?

A "cookie" is a piece of information, like a tag, that's stored on your computer, tablet or phone when you visit a website. It can help identify your device – like your PC or mobile device – whenever you visit that website.

They are used by most major websites and our own bethere.co.uk is no exception. To make the best use of our website, on whichever device you're using, you'll need to make sure your web browser is set to accept cookies.

What are cookies used for?

We use cookies and some other data stored on your device to:

  • give you a better online experience
  • allow you to set personal preferences
  • protect your security
  • measure and improve our service
  • work with partners and measure marketing

So what information is kept by the cookie?

A cookie will typically hold

  • the name of the website that it has come from
  • how long the cookie will stay on your computer or phone
  • a value, normally in the form of a randomly generated unique number

How long do cookies stay on my computer?

Session cookies – these only last until you close your browser. They are not stored on your hard drive. They usually track the pages you visit so information can be customised for you during your visit.

Persistent cookies – these are stored on your hard drive until you delete them or they reach their expiry date. These may, for example, be used to remember your preferences when using the site.

What are Action Tags?

Action tags are tiny, invisible images (sometimes known as web beacons, clear gifs or gif tags) which are used to help track website usage information, such as how many times a specific page has been viewed. Action tags are placed in strategic areas of our site, including advertisements, and some emails sent on our behalf may contain action tags. When a tag is triggered, the request is logged in our log file and directly linked to the anonymous cookie ID of the user. Our action tags do not store additional information on your computer but, by communicating with our anonymous cookies on your computer, they can tell us, for example, when an email has been opened or a page on the website is accessed.

How BE uses cookies

To give you a better online experience BE uses a number of cookies. Our site uses 'session-based' cookies, which are stored by your web browser for the duration of your visit to our website, but these cookies expire automatically when you close your browser or sign out of the member centre.

A better online experience

Cookies are used for a variety of things that help improve your online experience. BE uses cookies to:

  • make login faster by remembering your customer details
  • make the page load quickly by sharing the workload across computers
  • give you access to self-help information and our live chat.
  • Help optimise our pages for your browser or device by giving us technical information about the device or browser you are using.

Personal preferences

Cookies can help give you content that matches your preferences. We might give you relevant offers because we know what other offers you liked. They also allow you to customise a page.

Safety and security

Some cookies help make sure your information is secure when using our services while keeping our forms and shopping site easy to use.

Improving our service

To make sure you don't see particular adverts or announcements too many times we use a cookie to limit their frequency.

We also use cookies to measure and analyse how visitors use the site. This helps us develop it and make it easier to use.

Third-party cookies

BE works with a number of companies and websites that help our adverts, promotions and marketing messages display to people who might be interested in joining us. These companies and partners may use cookies to collect anonymous data such as how many people have viewed a particular page each day.

Third-party cookies

Third-party cookies are cookies that are set on our website by companies other than BE. We use a number of suppliers who set cookies to enable services to be delivered.

Why does BE allow cookies from other companies on its website?

Some third party cookies help us to:

  • collect statistics about how our website is used so we can improve our website
  • make sure you can see offers that are relevant to you
  • provide specific relevant content for your preferences and interests
  • allow the use of the online chat service

We use some cookies to track where you have come from, for example if you were referred to us by another website by collecting anonymous data. This lets us reward some external websites for referring customers to us.

You'll sometimes see our advertising or special offers on other websites. Cookies provided by the other website or advertising network can tell us how effective this is. For example, if you click on one of our advertisements, the website owner might use a cookie to tell us that you came from their site.

Cookies by themselves can't be used to find out the identity of any user.The information is completely anonymous and doesn't contain any of your personal data. Unless you choose to tell them, the third party sites will never know who you are even if they assign your browser a cookie.

What happens with social networks?

If you choose to 'share' BE content with friends through Facebook, Twitter or other social networks you might be sent cookies from these websites. We don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.

Other third party cookies

Finally, please be aware that advertisers and other third parties may use their own cookie tags when you click on an advertisement or link on our website. These third parties are responsible for setting out their own cookie and privacy policies.

If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org

For more information, on Coremetrics' privacy policy and how to opt-out, please visit: www.coremetrics.com/company/privacy.php

Google also provides a tool allowing users to opt out of their tracking by installing a browser plug-in: http://tools.google.com/dlpage/gaoptout?hl=en

You can find out more about cookies from advertisers in this advice from the Internet Advertising Bureau

We can't be responsible for the content of external websites.

Managing cookies

The easiest way to manage cookies is by using your browser settings. You can also choose how you want to deal with cookies when given the option by a website.

What can I do to manage cookies stored on my computer or mobile device?

You can accept or refuse cookies. Accepting cookies is usually the best way to make sure you get the best from a website.

Most PCs automatically accept them but you can change your browser settings to restrict, block or delete cookies if you want. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences. Many browsers have universal privacy settings for you to choose from.

Help on how to set and customise your cookie settings for your browser

How to manage cookies in Internet Explorer

http://support.microsoft.com/kb/260971

Cookie settings in most versions of Internet Explorer can be found by clicking the tools option and then the privacy tab.

How to manage cookies in Firefox

http://support.mozilla.org/en-US/kb/Cookies

Cookie settings in Firefox are managed in the Options window's Privacy panel.See Options window - Privacy Panelfor information on these settings

How to manage cookies in Chrome

https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies

Click on the spanner icon on the toolbar, select settings, click the under the bonnet tab, click on content settings in the privacy section.

How to manage cookies in Opera

http://www.opera.com/browser/tutorials/security/privacy/

You can manage cookies in Opera if you Click on settings, then Preferences, then Advanced and finally Cookies

How to manage cookies in Safari

http://support.apple.com/kb/index?page=search&product=&q=Safari%20cookies&src=support_site.kbase.search.searchresults

Choose Safari, then preferences and then click security. You should then be able to specify if and when Safari should accept cookies.

To manage cookies on your mobile phone please consult your manual or handbook.

Get more help about how cookies work with specific browsers

What happens if I don't accept cookies?

If you decline cookies, some aspects of bethere.co.uk may not work on your computer or mobile device and you may not be able to access areas you want on the website. For this reason we recommend that you accept cookies.

What are Flash cookies and how are they different?

Some websites use Adobe Flash Player to deliver video content and other services. Local Shared Objects – or Flash Cookies as they are usually known – help provide features that let you start looking at a video from where you stopped previously or saving your preferences. They are stored on your computer in the same way as other cookies, but you can't manage them with your browser in the same way.

If you want to delete or disable Flash cookies you can find out how on the Adobe website. But if you disable these cookies it may affect the features available to you on Flash-based applications like some video.

What happens if I delete my cookies?

If you delete all your cookies you will have to update your preferences with us again and some aspects of our site may not work.

What happens if I change computers or my mobile device?  

If you use a different device, computer profile or browser you will have to tell us your preferences again.

If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org

For more information, on Coremetrics' privacy policy and how to opt-out, please visit: www.coremetrics.com/company/privacy.php

Google also provides a tool allowing users to opt out of their tracking by installing a browser plug-in: http://tools.google.com/dlpage/gaoptout?hl=en

We can't be responsible for the content of external websites.

What else should you know?

It's impossible to guarantee that information sent over the Internet is fully secure. Although we will at all times endeavour to protect your personal information, we cannot ensure or warrant the security of any information you send us. You send us information at your own risk. However, once we receive this information, we will make every effort to ensure its security. We will retain your information for a reasonable period or as long as the law requires. The secrecy of your member ID, passwords and any logins that you use and your account information is your responsibility as is the use made of our services from your account.

Will any of this change?

Should this Policy change we'll inform you of the changes by posting an updated Policy on this site and, where appropriate, by email (see our 'Fair and acceptable usage policy').

Who can you contact?

All comments, queries and requests relating to the use of your information are welcomed and should be addressed to:

Mark Nichols
Be Unlimited
Be House
62 Lancaster Mews
London
W2 3QG

mark.nichols@beunlimited.co.uk

 

Last updated on 25.05.12